I am naturally non-confrontational which means I often don’t speak up when I’m being inconvenienced. But, over the last few years, in certain situations (in particular those of the customer service type), I’ve noticed it’s not helping me get my money’s worth. So as of late, when I have had poor service or purchased something with poor worksmanship, I have spoken up. Instead of just feeling disappointed, I’ve emailed and made phone calls to express my dissatisfaction. And, let me tell you IT WORKS.
I’ve questioned why my bills had certain charges and I’ve had them credit me. I formally expressed dissatisfaction when an expensive coat ripped by no fault of mine, and the company has replaced it with a new item. And so on. I have been surprised at the lengths certain companies will go to give you a good experience, if you have taken the time to give feedback.I am not making it a habit to complain all the time, but I have learned that it pays to be vocal. Sometimes it literally pays off and other times, it just feels good to get something off your chest and share your feedback. As a consumer, we aren’t obligated to take the losses without questioning why. Presenting yourself professionally and politely can be a powerful tool. Just keep your calm, stay rationale and make sure it’s worth your effort.
This is a new thing for me, and it still doesn’t feel natural to speak up for myself, but it something I’m going to keep at.
What have your experiences been in response to poor customer service or experience?